Policing transformation in a British Overseas Territory

A British Overseas Territory sought to modernise its policing model, enhance governance, improve operational efficiency, and rebuild community confidence. The programme required a diplomatic, results-focused approach to implement structural reforms and strategic change.

IGS was tasked to: 

• Assess and refine operational policies and procedures 
• Strengthen staff development, supervision, and training 
• Improve community engagement and victim support 
• Enhance partnerships with local and regional agencies 
• Streamline investigative, forensic, and intelligence functions 

IGS deployed a senior Policing Change Management Consultant for four months to embed reforms, including: 

• Governance & Legitimacy: Strengthened oversight and transparency 
• Staff Capability & Development: Introduced Code of Conduct, EDI policy, and performance frameworks 
• Community Engagement: Implemented new complaint mechanisms and Victim’s Charter 
• Partnerships & Interoperability: Reviewed mutual aid and inter-agency processes 
• Operational Efficiency: Optimised investigation, forensic, and custody procedures 

The programme delivered: 

• Enhanced governance and accountability 
• Improved staff performance and effectiveness 
• Increased public trust and community engagement 
• Streamlined investigative and intelligence processes 
• Stronger domestic and international partnerships 

Find out more about IGS and how we deliver policing transformation programmes.